Privacy and Cookies
Last updated: November 2026
Privacy notice
Pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR), we explain how your personal data is processed when you use the website in-ascolto.it.
1. Data controller
Marta Bianchini
Email: info@in-ascolto.it
2. What data we process
Data you provide: first and last name, email address, password (stored only in encrypted form, so it cannot be read by anyone), date and time of appointments, and the optional message you may write when booking.
Technical data: IP address and connection information recorded by the server, needed for the operation and security of the site. To limit abusive access attempts, the IP address of login and registration attempts is kept for 24 hours at most.
Anonymous visit statistics: to understand how many people visit the site we count page views, without cookies and without third-party tools. To avoid counting the same person several times in one day, the server computes an irreversible code from the IP address and browser type, uses it only for that day and deletes it the next day: the IP address is not stored. Only aggregate numbers remain (visits per page and per day, referring site, device type, system and browser, browser language, time of visit and which buttons are clicked), never linked to a person. Legal basis: legitimate interest of the controller (art. 6.1.f GDPR).
We ask you not to include health data in the message or other very personal information: you can talk about it in person during the session.
3. Why we process it and on what legal basis
| Creating and managing your account and bookings | Performance of a contract or of steps requested by you before entering into one (Art. 6(1)(b) GDPR) |
|---|---|
| Sending you commercial communications or updates by email (only if you tick the optional box) | Consent (Art. 6(1)(a) GDPR), which you can withdraw at any time without consequences |
| Site security and abuse prevention | Legitimate interest of the controller (Art. 6(1)(f) GDPR) |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c) GDPR) |
Your email address is used only for communications related to your bookings (confirmation, cancellation, a reminder the day before, and password recovery), except for your optional consent to commercial communications. Providing your name and email is necessary to create an account and book: without this data the booking service cannot be used. We do not carry out profiling or automated decision-making.
4. Who we share data with
Your data is not sold or used for advertising. It is hosted on the servers of the hosting provider Register.it S.p.A. (team.blue group), which acts as data processor. The site does not embed third-party services such as analytics, advertising, external fonts or maps.
Video calls. For online sessions we use Google Meet and Google Calendar (Google Ireland Limited / Google LLC). To create the video call room, only your first name and the appointment time are sent to Google: your email address and the message you write are not sent to Google. When you join the video call, Google processes connection data under its own privacy policy, and may transfer data outside the European Economic Area with the safeguards required by the GDPR. Video calls are not recorded. The room link is created for each individual appointment and is visible only to you and to us.
5. How long we keep it
Account and booking data is kept until you delete your account (you can do this yourself from your personal area) or ask for its deletion. Past appointments are kept for 24 months and then deleted. Technical server data follows the hosting provider's retention times.
6. Your rights
You can ask at any time for access to your data, rectification, erasure, restriction of processing, portability, and you can object to processing (Arts. 15-21 GDPR), by writing to the email address above. You can also lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it), or with the authority of your own country.
Cookie Policy
A cookie is a small file that a website saves in your browser. This site uses only one, and it is technical.
| Name | PHPSESSID |
|---|---|
| Type | Technical session cookie, first-party |
| What it is for | Keeps you logged in to your personal area after you sign in |
| When it is created | Only when you log in or create an account. If you visit the site without logging in, no cookie is saved |
| Duration | Until you close the browser or log out |
| Content | A random code: no personal data |
We do not use profiling, analytics or third-party cookies. Technical cookies do not require your consent (Art. 122 of the Italian Privacy Code, Legislative Decree 196/2003, and the Garante's guidelines of 10 June 2021), which is why you don't see a banner. If we use other tools in the future, we will ask for your consent before activating them.
You can delete or block cookies in your browser settings. If you block the technical cookie, you will not be able to access your personal area or book.